Refund Policy

We believe in transparency and fairness when it comes to refunds. Here's everything you need to know about our refund process and your rights as our client.

Refund Process Timeline

1

Submit Request

Contact us with your refund request within the eligible timeframe. Include your project details and reason for the refund request.

2

Review Period

We'll review your request within 3-5 business days. Our team will assess the project status and communicate with you about next steps.

3

Decision & Processing

Once approved, refunds are processed within 7-10 business days. The exact timing depends on your payment method and banking institution.

4

Confirmation

You'll receive confirmation once the refund has been processed. Keep this documentation for your records.

Eligibility Requirements

Refund requests must be submitted within 14 days of project initiation for development services. For consulting services, requests should be made within 7 days of the first session.

Projects that have reached 50% completion typically aren't eligible for full refunds, but partial refunds may be considered based on work completed.

$

Refund Amounts

Full refunds are available for cancelled projects before work begins. Partial refunds are calculated based on completed work milestones.

Processing fees and third-party service costs are typically non-refundable, but we'll clearly communicate any deductions before processing.

Common Refund Scenarios

A
Project Cancellation Before Start: If you need to cancel before we begin work, you're eligible for a full refund minus any processing fees. This typically applies within the first 48 hours of contract signing.
B
Service Dissatisfaction: If our delivered work doesn't meet the agreed specifications, we'll first work to address concerns. If resolution isn't possible, refunds are considered based on the specific situation.
C
Technical Issues: When technical problems on our end prevent project completion, full refunds are available. This includes server failures or development environment issues that can't be resolved.
D
Timeline Changes: If we can't meet agreed deadlines due to our scheduling conflicts, you may request a refund or project adjustment. Client-requested timeline changes don't qualify for refunds.

Questions About Refunds?

We're here to help clarify any questions about our refund policy or assist with your specific situation.

Email: info@nexapitechflow.com | Phone: +6655244490

Contact Our Team