Privacy Policy
Your data protection and privacy rights matter to us. Here's exactly how we handle your information at Nexapitechflow.
We believe privacy should be straightforward, not buried in legal jargon. This policy explains in plain language how Nexapitechflow collects, uses, and protects your personal information when you work with our database and server logic services. We've designed our practices to comply with Thailand's Personal Data Protection Act (PDPA) while respecting your fundamental right to privacy.
Information We Collect
When you engage with Nexapitechflow, we collect only the information necessary to provide our services effectively. This isn't about gathering data for the sake of it — everything we collect serves a specific purpose in delivering quality database and server solutions.
Contact and Business Information
- Your name, email address, and phone number when you contact us
- Company details including business name and industry sector
- Project requirements and technical specifications you share
- Communication preferences and time zone information
Technical Information
- Current database configurations and server environments
- System performance data relevant to optimization projects
- Access logs and usage patterns for systems under our management
- Error reports and diagnostic information for troubleshooting
Website Usage Data
- IP address and browser information for security purposes
- Pages visited and time spent on our website
- Referral sources and search terms that brought you to us
- Device type and screen resolution for website optimization
How We Use Your Information
We use your information specifically to deliver the database and server services you've requested. Every piece of data serves a clear business purpose — we don't use your information for unrelated marketing or sell it to third parties.
Primary Service Delivery
Your contact information helps us communicate project updates, schedule maintenance windows, and provide technical support. Technical data allows us to optimize your systems and prevent potential issues before they impact your business.
Service Improvement and Communication
- Responding to inquiries about our database and server services
- Providing project proposals and technical recommendations
- Sending service updates and maintenance notifications
- Improving our services based on usage patterns and feedback
Data Storage and Security
Your data security is fundamental to our operations. We implement multiple layers of protection to safeguard your information, with particular attention to the sensitive technical data involved in database and server management.
| Data Type | Storage Location | Retention Period |
| Contact Information | Encrypted servers in Thailand | Duration of business relationship + 2 years |
| Technical Data | Secure cloud infrastructure | Project duration + 1 year for support |
| Website Analytics | Anonymized local storage | 12 months maximum |
Security Measures
- End-to-end encryption for all data transmissions
- Regular security audits and penetration testing
- Multi-factor authentication for system access
- Automated backup systems with geographic redundancy
Your Rights and Control
Under Thailand's PDPA and our own commitment to transparency, you have comprehensive rights regarding your personal data. We've made exercising these rights straightforward — no complex procedures or lengthy waiting periods.
Access and Portability
You can request a complete copy of all personal data we hold about you. We'll provide this in a structured, commonly used format within 30 days. This includes contact information, project communications, and any technical data associated with your account.
Correction and Updates
If any information we hold is inaccurate or outdated, simply contact us for immediate correction. This is particularly important for technical specifications and contact details to ensure uninterrupted service delivery.
Data Deletion Process
You can request complete deletion of your personal data at any time, subject to legitimate business needs such as ongoing projects or legal obligations. We'll confirm deletion within 30 days and provide documentation of the process.
Data Sharing and Third Parties
We operate on a principle of minimal data sharing. Your information stays within Nexapitechflow unless sharing is essential for service delivery or required by law. When we do share data, it's always with your knowledge and appropriate safeguards.
Service Partners
- Cloud infrastructure providers for secure data hosting
- Payment processors for billing and invoicing
- Specialized contractors for specific technical requirements
All partners sign comprehensive data protection agreements and undergo security assessments before accessing any client information.
Legal Obligations
We may disclose information when required by Thai law enforcement, tax authorities, or regulatory bodies. Such disclosures are limited to the specific information requested and documented in our compliance records.
International Data Transfers
While we primarily store data within Thailand, some technical services may require international data transfers to ensure optimal performance. These transfers occur only with appropriate security measures and your explicit consent.
Transfer Safeguards
- Standard contractual clauses with international partners
- Encryption during transit and at destination
- Regular audits of international partner security practices
- Right to object to specific transfer destinations
Cookies and Website Technology
Our website uses minimal tracking technology — only what's necessary for functionality and security. We don't use advertising cookies or complex tracking systems that follow you across the internet.
Essential Cookies
- Session management for secure form submissions
- Security tokens to prevent unauthorized access attempts
- Basic analytics to improve website performance
Cookie Management
You can disable non-essential cookies through your browser settings without affecting core website functionality. Contact forms and service information remain fully accessible regardless of your cookie preferences.
Policy Updates and Changes
We review this privacy policy regularly to ensure it reflects our current practices and legal requirements. Significant changes are communicated directly to existing clients, while minor updates are posted here with revision dates.
Change Notification Process
- Email notification for material policy changes
- 30-day advance notice for changes affecting your rights
- Clear explanation of what's changed and why
- Option to object to changes before implementation
Privacy Questions and Concerns
Have questions about your data or this privacy policy? We're here to help with clear, straightforward answers.
Email: info@nexapitechflow.com
Phone: +66 55 244 490
Address: 33/1-2 Saritdidet Rd, Wat Mai, Mueang Chanthaburi District, Chanthaburi 22000, Thailand
We respond to privacy inquiries within 48 hours and provide resolution within 30 days as required by Thailand's Personal Data Protection Act.